Frequently Asked Questions for RecMaster

Product FAQs

Sales FAQs

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1 Is it safe to make an online order from your site?
Yes, it’s 100% secure to purchase software from us. We use Digital River, a leading monetization platform with over 25 years experience on providing eCommerce solutions, as our payment platform. All your private information involved in your order, including your name, credit card number and address, is kept safely and will never be disclosed.
2 What kinds of payment do you accept?
We give our user a wide range of payment methods to choose, including PayPal, Visa, American Express, MasterCard, Credit Card, JCB, Discover, Bank/Wire Transfer, Check/Money Order, Fax etc. Please select one according to your actual situation.
3 How can I confirm I’ve finished the order successfully?
When you finish the payment, you will receive an email with your order information and valid license code from Digital River soon. Please check both of your Inbox and Spam folders in case the email is delivered into the spam folder. If you fail to get the email after 30 minutes, please feel free to contact us to help.
4 What if I want to cancel the order? And what’s your refund policy?
If there’s something wrong with our software and our support team cannot solve the problem within a reasonable period of time, you can apply for a refund with the specific reason. In other words, we don’t accept any refund apply with no or personal reason. Please try our product carefully before the purchase. Here is the detail of the refund policy.

To value our every customer and make efforts to deliver the first-rate product and service, RecMaster provides users a 30-day money back guarantee since the purchase if the software works with bug which cannot be fixed by our support members. Once your refund reply is accepted by us, the refund money will be sent back to the same account within 3-7 working days.

5 Do you have technical support team for customer? How can I contact them?
Certainly we have! Whenever you have a question on our software, no matter you are using the free trial or registered version, you can feel free to contact our tech support team. Our supporters are very glad to receive your inquiries and suggestions, and will reply you within 24 hours (on working time) or 48 hours (on weekend).

Customer reviews

Easy to use and many useful functions This screen recorder is very easy to use. And it has many functions that can definitely provide me with all the recording stuff I need. And more importantly, your customer support is very fast to response.

Robert Stoddard

Good software This recorder works well. RecMaster dose have a bunch of features for recording. I can even edit my recording videos. Thanks for this good software.

John Spradling

This video recorder is awesome. I am a YouTuber. I have been looking for a screen recorder for a while. I tried some free ones. But it turns out that this one is just what I need. Different modes of recording can make my videos diverse. I really love it.

Kathleen Payne

Easy to use and many useful functions I love to record all of my game videos and share with my friends. And this screen video recorder is really awesome. It offers me all the functions I probably would use during my recording. I have recommended it to all of my friends.

Paul Hower

Very happy with RecMaster I am teaching online and often make video tutorials for my students. And this screen recorder is just what I need. Its mouse effects are really helpful and made my videos instructive. I am very happy with RecMaster.

brian carpenter

Great app for my work I use this screen recorder to make videos for my clients. It is really easy to use. And it made my work efficient. I am very pleased with this app as my clients are satisfied with my videos. Thank you.

Cheryl J. Klein